Instructions for Giving Manufacturers Notice
for a Lemon Law Buyback

Send a Certified/Return Receipt requested letter to the manufacturer. Make a copy of your letter for your records. Please include the following information:

- Identify the vehicle - year, make, model, VIN (Vehicle Identification Number).

- List the dates you have taken it back and for what problems, and that you want the problems corrected once and for all.

- Include a copy (you keep original) of each repair order.

- Request a buyback under the Virginia Lemon Law if they are unable to fix the problems.

- Keep a signed copy of the letter.

- Send the letter Certified/Return Receipt - The manufacturer has 15 days from their date of receipt to make a final repair. The date will be stamped on the green card when you receive it back from the Post Office. If the manufacturer does not contact you to schedule a repair within the 15 days, wait out the 15 days and then call The Consumer Law Group at 888-KO-LEMON (888-565-3666). If the manufacturer contacts you, makes a final repair attempt, and the problem returns, then call The Consumer Law Group at 888-KO-LEMON (888-565-3666). If the manufacturer offers to buyback or to replace the vehicle, call The Consumer Law Group at 888-KO-LEMON (888-565-3666) to make sure you are getting a good deal.

- Keep the green certified return receipt card, where the recipient signed for the letter and dated it, with a copy of your letter.

- Remember that you have 18 months from your date of purchase to file a lawsuit against the manufacturer. The sending of the letter to the manufacturer does NOT extend the 18-month deadline. The only way to extend the 18-month deadline is to go through arbitration prior to the deadline.

You can view a sample letter below.

Sample Letter to Put the Manufacturer on
Notice under the Virginia Lemon Law

DATE

(Manufacturer's Name)
Customer Relations Department
(Manufacturer's Address)

To: (Manufacturer's Name)

Customer Relations Department:

My name is (Fill In) and I am writing this letter to provide you notice of the defects in my (Year of the vehicle, make, and model of the vehicle), VIN # (Fill In). (Your name and co-signer's name) bought this vehicle on (MM/DD/YEAR) at (Name of Dealership) in (City, State).

The problem(s) that I have had or currently have with my vehicle are as follows:

1. (List first problem)

2. (List second problem)

3. (List third problem), etc.

I have attached copies of my Repair Orders for these problems. Please contact me as soon as possible so these problems can be corrected once and for all. If you cannot fix these problems, I request a buy back of my vehicle.

My contact information is:

(Your Full Name, as it appears on your paperwork)
(Your complete address)
(Your phone numbers - home, work, cell)
(Your email address)
(SIGNATURE)
(The co-signer's Full Name)
(Co-signer's complete address)
(Co-signer's phone numbers - home, work, cell)
(Co-signer's email address)
(SIGNATURE)